Oak Springs Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds74
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2018-10-25
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors frequently mention how staff greet everyone with a smile and take time to chat with residents as individuals. The activity programme brings people together from different areas of the home, with entertainers and structured activities creating visible happiness. Families see their relatives joining in and connecting with others, which brings comfort during difficult times.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare60
- Management & leadership45
- Resident happiness55
What inspectors found
Inspected 2018-10-25
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the April 2024 inspection. The published report does not include specific detail about how care plans are written or reviewed, what dementia training staff have completed, how frequently GPs visit, or how the home manages complex nutritional needs. The home is registered for dementia, mental health conditions, physical disabilities, and sensory impairments, which means staff should be trained across a broad range of needs.Is this home caring?
The Caring domain was rated Good at the April 2024 inspection. The published report does not include direct observations of staff interactions, quotes from residents or relatives about kindness or dignity, or examples of how staff respond when a resident is distressed or confused. The rating alone indicates inspectors were satisfied with the standard of care they observed, but the specific detail that would help you form a picture of daily life is not available.Is the home responsive?
The Responsive domain was rated Good at the April 2024 inspection. The published report does not include detail about the activities programme, how the home tailors engagement to individual residents, what happens for people who cannot join group activities, or how end-of-life care is planned. The home's registration for dementia and multiple other specialisms suggests it is expected to respond to a wide range of individual needs.Is the home well-led?
The Well-led domain was rated Requires Improvement at the April 2024 inspection. This is the only domain that did not receive a Good rating and it is significant, because leadership quality is one of the strongest predictors of whether care quality is sustained or slips over time. The published report does not detail what specific governance or leadership concerns inspectors identified. A named Registered Manager and a Nominated Individual are recorded, but no information is available about how long the current manager has been in post or what action plan is in place to address the Requires Improvement finding.
Source: CQC inspection report →
What the evidence base says
The home provides specialist support for dementia, mental health conditions, physical disabilities and sensory impairments. They accept residents over 65 who need nursing or personal care. Staff show understanding of how to engage with people living with dementia through their person-centred approach. The activity programme helps maintain social connections, though families note that promised outings rarely happen due to staffing constraints. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Oak Springs Care Home scores 68 out of 100. Four domains were rated Good at the most recent inspection, but Well-led was rated Requires Improvement, and the published report contains very limited specific detail across all areas, meaning much of what families need to know must still be asked directly.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Visitors frequently mention how staff greet everyone with a smile and take time to chat with residents as individuals. The activity programme brings people together from different areas of the home, with entertainers and structured activities creating visible happiness. Families see their relatives joining in and connecting with others, which brings comfort during difficult times.
What inspectors have recorded
Care staff clearly want to do their best for residents, treating people with respect and genuine interest. However, families report that staffing levels often run at legal minimums, with frequent use of agency workers who don't know residents' individual needs. When families raise concerns with management, several have found responses focus more on procedures than addressing the actual issues.
How it sits against good practice
Understanding both the caring nature of the staff and the operational realities helps families make an informed choice about whether Oak Springs meets their needs.
Worth a visit
Oak Springs Care Home, at 37 Church Road, Liverpool, was rated Good overall at its most recent inspection in April 2024, an improvement from its previous rating of Requires Improvement. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, received Good ratings. The home is registered to support 74 people, including those living with dementia, mental health conditions, physical disabilities, and sensory impairments. This upward trend is a positive sign and suggests meaningful progress has been made since the last inspection. The main concern is that the Well-led domain was rated Requires Improvement, meaning inspectors identified gaps in leadership or governance that the home had not yet fully resolved. Equally important, the published inspection report contains very little specific detail: there are no direct inspector observations, no resident or family quotes, and no concrete examples of how care is delivered day to day. This is not unusual for published summaries, but it means you will need to do significant homework on a visit. Ask to see the actual staffing rota for last week, ask how incidents are logged and acted on, and spend time observing how staff interact with residents in corridors and communal areas before making your decision.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Oak Springs Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Oak Springs Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff work hard despite operational pressures in Liverpool home
Compassionate Care in Liverpool at Oak Springs Care Home
When families visit Oak Springs Care Home in Liverpool, they often comment on the genuine warmth of the staff who care for their relatives. This modern facility supports people with dementia, mental health conditions, physical disabilities and sensory impairments. While the team creates moments of real connection and joy through daily activities, families should know the home faces ongoing challenges with staffing levels that affect what can be delivered day-to-day.
Who they care for
The home provides specialist support for dementia, mental health conditions, physical disabilities and sensory impairments. They accept residents over 65 who need nursing or personal care.
Staff show understanding of how to engage with people living with dementia through their person-centred approach. The activity programme helps maintain social connections, though families note that promised outings rarely happen due to staffing constraints.
“Understanding both the caring nature of the staff and the operational realities helps families make an informed choice about whether Oak Springs meets their needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Oak Springs Care Home scores 68 out of 100. Four domains were rated Good at the most recent inspection, but Well-led was rated Requires Improvement, and the published report contains very limited specific detail across all areas, meaning much of what families need to know must still be asked directly.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Visitors frequently mention how staff greet everyone with a smile and take time to chat with residents as individuals. The activity programme brings people together from different areas of the home, with entertainers and structured activities creating visible happiness. Families see their relatives joining in and connecting with others, which brings comfort during difficult times.
What inspectors have recorded
Care staff clearly want to do their best for residents, treating people with respect and genuine interest. However, families report that staffing levels often run at legal minimums, with frequent use of agency workers who don't know residents' individual needs. When families raise concerns with management, several have found responses focus more on procedures than addressing the actual issues.
How it sits against good practice
Understanding both the caring nature of the staff and the operational realities helps families make an informed choice about whether Oak Springs meets their needs.
Worth a visit
Oak Springs Care Home, at 37 Church Road, Liverpool, was rated Good overall at its most recent inspection in April 2024, an improvement from its previous rating of Requires Improvement. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, received Good ratings. The home is registered to support 74 people, including those living with dementia, mental health conditions, physical disabilities, and sensory impairments. This upward trend is a positive sign and suggests meaningful progress has been made since the last inspection. The main concern is that the Well-led domain was rated Requires Improvement, meaning inspectors identified gaps in leadership or governance that the home had not yet fully resolved. Equally important, the published inspection report contains very little specific detail: there are no direct inspector observations, no resident or family quotes, and no concrete examples of how care is delivered day to day. This is not unusual for published summaries, but it means you will need to do significant homework on a visit. Ask to see the actual staffing rota for last week, ask how incidents are logged and acted on, and spend time observing how staff interact with residents in corridors and communal areas before making your decision.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Oak Springs Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Oak Springs Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff work hard despite operational pressures in Liverpool home
Compassionate Care in Liverpool at Oak Springs Care Home
When families visit Oak Springs Care Home in Liverpool, they often comment on the genuine warmth of the staff who care for their relatives. This modern facility supports people with dementia, mental health conditions, physical disabilities and sensory impairments. While the team creates moments of real connection and joy through daily activities, families should know the home faces ongoing challenges with staffing levels that affect what can be delivered day-to-day.
Who they care for
The home provides specialist support for dementia, mental health conditions, physical disabilities and sensory impairments. They accept residents over 65 who need nursing or personal care.
Staff show understanding of how to engage with people living with dementia through their person-centred approach. The activity programme helps maintain social connections, though families note that promised outings rarely happen due to staffing constraints.
Management & ethos
Care staff clearly want to do their best for residents, treating people with respect and genuine interest. However, families report that staffing levels often run at legal minimums, with frequent use of agency workers who don't know residents' individual needs. When families raise concerns with management, several have found responses focus more on procedures than addressing the actual issues.
The home & environment
The home maintains clean, tidy spaces throughout the building. While meals follow a standard menu that some find repetitive, the kitchen team does respond to individual requests for different options. The modern building provides good physical surroundings for residents.
“Understanding both the caring nature of the staff and the operational realities helps families make an informed choice about whether Oak Springs meets their needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
